California Residents: these policies may be different. Click here for details.
Note: these guarantees do not apply to virtual or non-physical products (such as prepaid minutes, downloadable applications & content or gift certificates.) Virtual products can not be returned or exchanged.

Our 30-day Satisfaction Guarantee and our 7-day Money Back Guarantee allow you to return any equipment purchased online within the time frame of the guarantee. To ensure that your return is processed correctly and that you are properly credited, please follow the instructions below.

1. Call Customer Service at 1-888-848-4792 or email us and submit a request to obtain a Return Merchandise Authorization (RMA). Be prepared to provide our customer service representative with your name and order ID number.
2. Write the RMA # on the original packing list and on the outside of the shipping carton. All items that are received without a valid RMA # will be refused.
3. Refer to the RMA email we will send you to be sure that all original items are included with your return. You may be billed for any missing or damaged items.
4. Box the product(s), making sure to include all the original packaging, any included accessories, a copy of the original packing list, and mail to:

   LetsTalk.com National Fulfillment Center
   6341 Boulevard 26
   Suite 500
   North Richland Hills, TX 76180
   

Additional Return Information:
Contacting Service Provider to Cancel Service: If you are returning activated equipment, you will need to contact the service provider directly to cancel your cellular service. Unfortunately, due to service provider requirements, LetsTalk.com is unable to cancel your service on your behalf. Usage and other fees may be charged by the service provider.

Return Processing Time and Notification:
Once LetsTalk.com has received your returned item(s), we will process your return within 48 business hours. If the return is accepted, you will receive a credit confirmation via email. If you have requested an exchange, a new shipment confirmation will be sent to you. If there are any issues or problems with your return/exchange, LetsTalk.com will notify you via telephone or email.

Return Shipping:
Shipping charges for return product(s) to LetsTalk.com are the responsibility of the customer. LetsTalk.com recommends that you always ship the product(s) with a shipper that can be tracked. LetsTalk.com cannot be held responsible for lost products unless there is a proof of delivery.